Genevieve Alfirevic
IT/Network Technician
Languages
Rust, HTML/CSS, JavaScript, TypeScript, C, Java, Python
Software
git, maven, nginx, named, OpenSMTPD, NPM
Skills
Windows, Linux, macOS, System Administration
DNS, HTTP, SMTP, TLS, TCP/IP
Hardware
Troubleshooting, Copper/Fiber cabling
Certifications
CompTIA Net+
Software Developer with a drive to learn and understand all they can. I'm highly interested
in building parsers and tools to understand the protocols and files we encounter in everyday
computation.
In my free time I like write small, open source tools and practice photography to drive my
interest in multimedia programming.
TEKSystems at Microsoft
Datacenter Technician
November 2025 - April 2026
- Worked in a small team to onboard and train 450 datacenter technicians over 3 months
- Lead classes weekly of 20-30 individuals, preparing them to start work in the datacenter
- Performed breakfix tasks including component replacement and link investigations
- Spend downtime on the job strengthening my understanding of their network, eventually leading
small classes to teach other technicians
Isotropic Networks
NOC Tech
January 2024 - November 2025
- Provide remote support for client VSAT equipment via phone and email, ensuring timely and
effective assistance.
- Assist clients in re-pointing, commissioning, and diagnosing hardware issues to restore
connectivity and performance.
- Respond to critical incidents, performing in-depth troubleshooting and coordinating equipment
replacements when necessary.
- Monitor network health and escalate issues appropriately, demonstrating sound judgment and
knowing when to seek additional support.
- Lead the implementation of a new monitoring system for VSAT modems, improving visibility and
proactive issue detection.
- Continuously evaluate and enhance monitoring tools to ensure optimal performance and
reliability.
- Refactor an application controlling critical equipment, enhancing its robustness, fault
tolerance, and overall reliability.
- Apply best practices in software design to improve maintainability and reduce system downtime.
Allstar Tool and Mold
Machinist
August 2021 - July 2023
- Accurately produce parts according to detailed print specifications, ensuring precision and
adherence to design requirements.
- Perform thorough quality control checks to identify and eliminate potential errors before
production, minimizing waste and rework.
- Maintain a high standard of craftsmanship and attention to detail throughout the manufacturing
process.
- Proactively identify and address maintenance needs to prevent downtime and support a safe
working environment.
- Contribute to a clean, organized, and efficient workspace that supports productivity and safety.
NIU Vice Provost Tech Team
IT Technician
October 2019 - April 2020
- Communicate effectively with people from a wide variety of backgrounds to assess, troubleshoot,
and fix their IT problems
- Provide clear guidance and technical assistance across various platforms and devices, adapting
communication style to suit user needs.
- Assisted university employees in adapting to remote work by setting up secure access,
configuring devices, and offering ongoing support.
- Perform setup and breakdown of workstations, peripherals, and other IT equipment for various
environments and events.
Real Graphix
IT/Shophand
June 2019; as needed
- Update the company website with a modern, responsive layout
- Maintain the internal network including replacing and upgrading existing equipment
- Run production printing when help was needed: envelopes, paper bags, and
t-shirts
DevOps
I'm interested in technological self sufficiency. I've been running my own email for
over five years through OpenSMTP and Dovecot. Even longer than my email, I've hosted
my web presence, across various domains, through HTTPD and then NGINX. In the past
year or two I've added BIND as my nameserver.